Privacy policy

Introduction

We are Blackthorn Homes Limited of 113 Canalside, Redhill, Surrey, England, RH1 2FH (company number 9475540). We want to give you the best experience possible. This Privacy Policy gives you a clear view of how we use personal information that you provide, our dedication to protecting it and your rights and the options you have to control your personal information and protect your privacy. It also outlines the third parties we will share it with.

What information do we collect about you?
When you use services we will ask for personal information such as:

your postal address and payment details;
your name;
your email addresses;
your telephone numbers;

If you don’t provide us with this information we may not be able to provide you with access to our services.

Protecting your personal information

We are committed to protecting your personal information and implementing appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction or damage.

We don’t send your personal data overseas.

How will we use the information about you?

If you are a user of our agent’s (e.g. Purple Bricks) website and app they will use your personal data to manage your account and allowing you to make searches of properties and to use the app.

If we contract with you as a buyer we will use your personal data to carry out the services we have agreed to provide you and to notify you of the status of your transaction. This processing is necessary for the performance of our contract with you. This includes passing your information to third parties.

To prevent money laundering our agents and/or solicitors may conduct an identification check. This processing is to comply with our legal obligation to carry out anti money laundering searches. To do this we will share your personal information with our electronic identification check providers

If you are a buyer our agents will use your personal data to check your ability to proceed with an offer on a property by checking your financial position (i.e. do you have a mortgage agreed in principle or are you a cash buyer and whether you have a property to sell to enable you to purchase another property) and to determine your ability to proceed with a purchase so that we have an informed choice should there be an offer.

Marketing our products and services

Our agents may use your personal data to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing communications, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us.

How long will we keep your personal information?

We retain your personal data only for as long as we need to to comply with our obligations under The Property Ombudsman Code of Practice and rules set by HMRC.

Cookies

This policy explains what cookies are and how they are used on our website. We encourage you to read the policy in full so that you understand what information we collect using cookies.

What is a Cookie?

A “cookie” is a simple ‘text file’ which typically contains two pieces of information: a site name and a unique user identifier using your Internet Protocol (IP) address. If you agree, we will store these cookies on your browser or hard drive when you visit our website. We use the following four types of cookie:

Strictly Necessary Cookies

These cookies are essential to make our website work. Without these cookies, our website cannot operate effectively – Examples on our agent’s website are; ‘Book a Valuation’, ‘Book a Viewing’ and ‘Make an Offer’.

Analytical and Performance Cookies

These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your website experience. These cookies do not collect information that identifies you, instead they aggregate masses of data to provide information about how our website is performing.

Functionality Cookies

When you are browsing these cookies remember your preferences and help improve your website experience. These include things like remembering your browsing and language preferences or your chosen image size, meaning we can serve you the best possible experience each time you visit our site.

Targeted Advertising Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to deliver advertisements which are more relevant to you. For example; location information, buying or selling status. We may also share this information with third parties for this purpose and you may see our advertisements while using other third-party websites.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit our website in the future. You can delete any cookies that are already on your device through your browser and opt-out of targeted advertising cookies here.

Our Cookies

To make full use of your online experience, your computer or device will need to accept cookies. If cookies are not enabled on your computer or device you may be unable to log in to our agent’s website and app, request a valuation, book viewings, or receive an experience personalised to you.

Controlling the Use of Cookies

You can enable, disable and delete cookies through your browser. If you choose to disable cookies, our website may not operate correctly, and you may not be able to access secure areas of our website, make bookings or accept viewings. If you choose to delete your cookies, you may have to update your preferences with us again and the experience you receive upon returning to our site for the first time may be slightly degraded until our cookies update with your preferences again.

Our agents may use Targeted Advertising Cookies to remember the services you are interested in when browsing their website. If you later view certain selected third-party websites or social media platforms, we are able to provide advertisements relating to those products and services that you have shown interest.

Other websites

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this web page. This Privacy Policy was last updated on 24 May 2021.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: info@blackthornhomes.co.uk

or write to us at:

Blackthorn Homes Limited
113 Canalside, Redhill, Surrey, England, RH1 2FH

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We comply with The Property Ombudsman Codes of Practice. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your local data protection authority the Information Commissioners Office using their website.